The University of Alabama at Birmingham

Oracle HR: Browser Cache Issues


If you are using Oracle HR's web application and receive authentication failed or Error 404 message, slow response times, or other issues, the cause may be invalid information stored in your browser. In many cases, the problem can be solved by clearing your browser cache.

We recommend trying this solution first, before contacting AskIT or HRIS to report a problem.

What are cache issues?

Internet browsers often store useful information about a session or user interaction in a cache (storage on the local computer). This can cause problems when a website application updates a file and your browser tries to use an older version of that file stored in the cache. The result is an error message or features that don't perform as expected in the current session.

How to identify cache issues

If you're having issues using the Oracle web application, you can check if the cache is causing the issues by switching to "private" or "incognito" mode in your browser. Private mode does not use the cache.

  1. Open a window in private mode. For example, in Google Chrome, open an Incognito Window. In Firefox, select File > New Private Window.
  2. Go to and log into your account.
  3. Use the same functionality that caused you issues before and see if the issues are still present.
  4. If the issues are not present in private mode, this means you should clear your browser cache.

How to clear your browser cache

To clear your browser cache and cookies:

  1. Close all windows and tabs of your browser.
  2. Open a new browser window.
  3. Follow the instructions below for clearing your browser history.
  4. Close the browser, then open it again.
  5. Log into your Oracle account from the AdminSys page link.
  6. If you are still experiencing problems, contact


  1. Click the "more" icon at the top right - three stacked dots
  2. Click Settings -> Privacy and Security
  3. Under Privacy and Security, choose Clear Browsing Data
  4. Choose the Advanced tab
  5. Change the Time Range to "All time"
  6. Verify  all options are checked
  7. Click Clear data


  1. Click the "more"  icon at the top right - three stacked lines, "hamburger"
  2. Click Settings -> Privacy & Security
  3. Scroll down to Cookies and Site Data
  4. Click Clear Data...
  5. Check the box next to all options
  6. Click Clear -> Clear Now

Internet Explorer

  1. Click the "settings" gear icon at the top right
  2. Click Internet Options
  3. On the General tab navigate to the Browsing History section
  4. Click Delete...
  5. Verify all options are checked
  6. Click Delete


  1. Click the "more" icon at the top right - three dots
  2. Click Settings -> Privacy, search, and services
  3. Under Clear browsing data, choose Clear browsing data now -> Choose what to clear
  4. Change Time range to "All time"
  5. Verify all options are checked
  6. Click Clear now

∎ End of article | Modified on: Wed, 29 Dec, 2021 at 10:33 AM

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.