| Report Name | Description | Delivery Location | Delivery Format |
| Group Reassignment Report | This report shows when the first assigned group reassigns the ticket to another group within Freshdesk. | Direct Download | |
| Tag Report | This report shows the frequency of tags used by group, by month | Direct Download | PDF |
| Weekly Group Report | This report is available for all groups within Freshdesk. Provides detailed information on performance, includes agent performance by week. | Direct Download | |
| Monthly Group Report | This report is available for all groups within Freshdesk. Provides detailed information on performance, includes agent performance by month. | Direct Download | |
| Quartlry Group Report | This report is available for all groups within Freshdesk. Provides detailed information on performance, includes agent performance by month. | Direct Download | |
| Agent Performance Report | This report provides Agent Performance information including: Total Tickets Closed, SLA Violations, etc. | Direct Download |
More Details
| Base user population Who has access to this system | User based role assignment within the Freshdesk system. |
| Administrator access How users get admin access | Admin access is integrated via the Campus Role Management App. Roles of HR Executive, HR Organization Administrator, and HR Organization Officer are integrated to UAB Perform during an overnight process. |
| System Admin The current system administrator | Human Resources Information Systems |
| Support Contact Who to ask if you have questions | [email protected] |